Shipping policy
Shipping Policy
Thank you for shopping with us! We appreciate your support and are committed to delivering quality products to you as quickly as possible.
Order Processing
All of our products are made to order through our trusted production partner, Printify. Because each item is created specifically for you, orders typically take 2–7 business days to be printed and prepared for shipment.
During holidays, sales events, or periods of high demand, processing times may be slightly longer.
Shipping Times
Once your order has shipped, estimated delivery times are:
- United States: 3–7 business days
- Canada: 5–15 business days
- International: 10–30 business days
Please note that these are estimated delivery times and are not guaranteed. Shipping carriers may experience delays that are outside of our control.
Shipping Costs
Shipping charges are calculated at checkout based on your order, shipping destination, and selected shipping method.
Any free shipping promotions will be clearly stated on our website.
Tracking Your Order
Once your order has shipped, you will receive a confirmation email containing your tracking information. Please allow up to 48 hours for tracking updates to appear.
Multiple Shipments
Because we work with multiple production partners through Printify, items ordered together may be produced at different facilities and shipped separately. If this happens, you will receive tracking information for each shipment.
Incorrect Shipping Address
Please double-check your shipping information before placing your order. If you notice an error, contact us as soon as possible at erin@far-from-eden.com.
If an order has already entered production or has shipped, we may not be able to change the shipping address. Additional shipping charges may apply if a package must be reshipped.
Lost or Delayed Packages
If your package appears to be lost or significantly delayed, please contact us at erin@far-from-eden.com. We will work with the shipping carrier and our production partner to help resolve the issue as quickly as possible.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the issue so we can assist you promptly.
Contact Us
If you have any questions about your order or our shipping policy, please contact us at erin@far-from-eden.com. We’re happy to help and will respond as quickly as possible.